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Our deployment process follows a disciplined cadence that begins with planning. During this phase, we collect all workstreams from the client and build the project schedule around each of the workstreams which will be supported by the Enterprise Health application. All integration discovery takes place early in the project to ensure the front-end system configurations and workflow configurations support the incoming or outgoing data with ease. A cutover plan is then developed to baseline the schedule.

Then, we begin configuration by demonstrating our out-of-the-box configurations and performing a gap analysis with the client to identify any revisions to meet the client's needs. Once complete, we test all workflows and configurations before client validation begins. The cutover schedule will be refined during the configuration phase as needed. The rollout may be phased or all at once depending on a client's unique needs.

Under typical scenarios, Enterprise Health is cloud-based, though our solution offers various hosting options. The Enterprise Health data center offers multi-tenant and single-tenant options. The application can also be hosted in the client's data center or in a commercial cloud service provider.

While Enterprise Health is a powerful standard solution, it is also highly configurable. When we deploy with individual clients we assist them in configuring our solution to meet their specific use case and workflow requirements. In most cases, client requirements can be achieved through configuration rather than true custom development. 

Enterprise Health is built on a scalable, load-balanced platform, and we can add resources quickly to meet a client's demand. Some components are automatic while others require manual intervention to increase capacity. Our organization has grown significantly over the last six years, adding dozens of clients and millions of new patient records to our infrastructure. 

Yes. Our solution routinely integrates with various labs including LabCorp, Quest, other vendors and internal labs. Lab results are immediately available and stored to create reports for NHSN and federal compliance and immunization reporting.

During base solution deployment and consulting, the Enterprise Health project team will closely work with you to identify and document the most effective training modality and plan. Training modality options include train-the-trainer, superuser training and end-user training.

Following training, Enterprise Health personnel provide remote or onsite go-live support, including hyper-care support services during go-live to address any urgent configuration and training or application usage issues. Enterprise Health personnel also provide stabilization services for 30 days post-go-live.  

Standard support services include patches, upgrades, bug fixes, and help desk support for the standard product, at no additional charge. Our team provides support personnel by phone, 24 hours a day, 7 days a week. The client can expect calls to be answered directly during normal office hours Monday through Friday from 8:00 AM-5:00 PM ET, and a call-back within 30 minutes outside of those hours for emergency support.

We also offer application support and premium support services, and each client is assigned an account manager who is part of our client success team.